If "Contact Creation" is disabled in the CallConnector.ai dashboard, CallConnector.ai will create a “default” Company record with the same name as your organization’s name, and log the call or SMS as a Note in that record.

If a single Matter is found associated with the found Contact, the call will be logged as a Note on that Matter. If multiple Matter records are found, the call will be logged as a Note on the Contact record itself.

Calls are logged as Notes in Lawmatics.

Faxes are logged as “Files” on the found contact record.