What are Call Connector's AI features?

What are Call Connector's AI features?

AI-Powered Call Insights with Call Connector

Transcribe calls automatically with specialized AI transcription tools that provide industry-grade transcriptions and summaries for all your client calls.
Each call is processed using advanced AI that captures key details, identifies action items, and organizes insights, saving your team time while keeping your records complete and accurate.

Summaries appear directly in your connected CRM or Case Management System, alongside existing call details such as duration, participants, and time — so everything you need is always in one place.

How to Enable Call Connector AI

You can easily turn on AI features in your ion8 Connect Dashboard under the Options tab:
  1. Turn on Call Summarization – Get automatic summaries added directly to your call logs.
  2. Enable Cloud Storage – Store your call transcriptions securely as text files in your connected cloud storage system.
That’s it, once enabled, Call Connector will start capturing and summarizing your calls automatically.

License Requirements

AI-powered features are available to users with a Way Better license or higher.
If a user doesn’t have the required license, their calls won’t generate summaries or transcriptions, even if AI features are turned on.

Call Duration Tips

To ensure high-quality summaries and transcriptions, your call should include enough audio content.
For example, short calls under two minutes may not produce a summary if you’re relying on your VoIP system’s built-in AI (like Dialpad).
With Call Connector’s enhanced AI models, however, summaries are generated even for shorter or more complex calls. This is not a concern when using the enhanced AI model options, as described in the next section.

AI Model Options 

Info
AI Model options are only available on Call Connector v2.

Tailor your AI experience to your industry for maximum accuracy and relevance:

  • General – Perfect for everyday business calls.

  • Legal – Optimized for firms needing accurate recognition of legal terms and context.

  • Medical – Designed for healthcare teams, with an advanced understanding of medical vocabulary.

You can also continue using your VoIP system’s built-in AI, which remains the default option if no enhanced AI model is selected.

Why It Matters

With Call Connector’s AI features, every client interaction becomes an actionable record — automatically organized, summarized, and stored for your team.
No extra steps, no missed details.
All you have to do is take the call.

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