Fax Logging Settings | Call Connector

Fax Logging

Fax Logging determines whether faxes sent and received through your phone system get logged to your connected apps.


When enabled, each fax creates a log entry in your connected app. For apps that support file attachments, the fax document is uploaded along with it. When disabled, faxes are ignored entirely.


A few things to note about fax logging specifically:


  • Contact requirements vary by app. Some apps like Clio and Freshsales don't require a contact for fax logs, while others do.

  • Contacts are never auto-created for fax events, even if Contact Creation is on. Fax logging only works with contacts that already exist in your app.

  • Some apps don't support fax file uploads. In those cases, the log entry is still created, just without the document attached.


Default: on


This setting is independent of Call Logging and SMS Logging. You can toggle each one separately.


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