Premium Call Transcription | Call Connector

Premium Transcription

Premium Transcription lets you choose a dedicated transcription provider for your call recordings instead of relying on your meeting platform's built-in captions.

Options

Setting

Best for

Legal

Law firms and legal professionals

General

Any industry

None

Basic transcription needs

How it works

When a call is recorded, Call Connector sends the recording to the selected provider. The provider processes it asynchronously and returns the transcript, and optionally a summary if AI Summary is on.


Without premium transcription, Call Connector uses whatever captions your meeting or phone platform provides natively. If none are available, there's no transcript.

Interaction with other settings

Premium Transcription only kicks in when there's something to do with the result. Specifically, it requires either Cloud Storage to be on (to store the transcript) or AI Summary to be on (to generate a summary).


If both are off, the transcription job is skipped.


When Premium Transcription is enabled for a user, transcript and summary processing flags are automatically turned on for all their recorded calls.


Default: none (disabled)


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